Here are a few tips to help you make sure that your delivery address is valid:
- Beware of auto-complete fields. Some devices act very differently and might add your information to the wrong fields.
- Make sure you add your house number
- If you live in a multi-residential building, do not forget to add required information such as floor and/or building number.
- Some countries require the region in order for your package to be delivered.
- Make sure your address matches the official format of your postal service country.
If you made an address mistake when you placed your order, please send us your correct address via this link.
Our team will make a note about your order and organise a new shipment as soon as the package is returned to our office in Switzerland.