There are several reasons that can make delivery of your order impossible:
- Your package can get blocked by the customs office
- Your delivery address contains a mistake
- The delivery driver cannot find or access your building
When a delivery is not possible, the package will be sent back to our production facility in Switzerland. Our team will then contact you to confirm a valid shipping address and organise a new delivery.
Please note that it can take several weeks for your package to be returned.