Our shipping partners are doing their best to ensure prompt delivery, however, exceptional situations can occur, which unfortunately can result in shipping delays. This is especially relevant under the current restrictions related to the Covid-19 pandemic.
If your order has been delayed for 15 working days or more, please contact our support team, using this form here.
TIP: Below are our standard shipping times (these are examples and may be subject to change depending on external factors such as custom controls or pandemic restrictions) :
- CH: 2 to 3 business days
- EU: 3 to 5 business days
- Rest of the world: up to 15 business days