Our shipping partners are doing their best to ensure delivery within 5 working days, however, unforeseen circumstances can occur, which unfortunately can result in shipping delays.
To check your order’s shipping status with our shipping partner, please click on the Swiss post link below:
https://service.post.ch/ekp-web/ui/list
Please note that customs inspections might delay your package for up to 5 business days.
Make sure you check with your neighbors in cases where your package was delivered but you have been unable to find it in your mailbox.
In case you’ve accidentally made an error when typing your shipping address, please contact us via this link