If your payment status is “pending”, it means that a technical issue is preventing you from completing your payment. Here are the steps we suggest you follow to solve the issue:
- Contact our support team using this link to request a new secured payment link via PayPal or Credit Card
- Once your payment has been approved, your order will be completed and processed as quickly as possible. Please note that the order status might not change immediately on your customer account, as it often requires some extra time to manually update the status.
- You will receive an email notification with your tracking number as soon as your order has been shipped.
Tip: If you would like to use a different payment method, please try to place the order again from our website.